Returns

You have 30 days from delivery to return a box. If it doesn’t fit a machine we list it for, we pay for the return.

If the box doesn’t fit

If the box doesn’t fit a machine that our site lists it for, that’s our mistake. We pay for return shipping and give you a full refund or send the right box, whichever you prefer.

If the box was ordered for a different machine than the one you have, it’s handled as a change of mind (below). Before you order, check the year, model and rack on the product page; we’re happy to confirm the fit by email.

Changed your mind

You can return a box for any reason within 30 days of delivery. It has to be unused, complete with the locks, keys and fasteners, and in its original packaging. You can open the package and try the box on your rack; please don’t cover the package in tape.

Return shipping to Estonia is at your cost in this case.

How to start a return

Email us with your order number, the reason, and a photo of the box on the rack if it doesn’t fit. We reply with the return address and the next steps. Please don’t send the box back before we reply.

Refunds

We refund the full price you paid to the card or wallet you paid with, within 14 days of the box arriving back with us and being checked. If the box comes back used or incomplete, we may deduct the loss in value; we tell you the amount before we refund.

Faulty or damaged boxes

A box that arrives damaged is covered on the shipping page; a defect that shows up later is covered by the warranty.